My service pack installation fails

A MindView Service Pack patch has the extension .msp and will upgrade the existing installation that you have on your device.

If your service pack installation gives you the error “…program may not be found, or the service pack may update a different version of the program”, please double-check your build numbers. Either physically on the program CD or by going to the help menu and selecting “About”.

If you are performing an administrative installation and keep receiving this message then check your program CD build number against the build number you have downloaded.

Service packs can only be installed on lower build numbers than that represented in the service pack filename.