I am having problems running my Outlook plug-in with MS Outlook 2010. What should I do?

Please ensure you have the latest updates installed for Microsoft Outlook 2010. For instance, it is required that SP2 is installed for MS Outlook 2010 for the plug-in to work correctly.

To find out whether you have the latest MS Outlook 2010 updates installed, please see below:

https://support.microsoft.com/en-us/kb/2121559