This error message occurs when MindView failed to install some of the necessary prerequisites. By default MindView installs the prerequisites during a normal installation and the user is prompted with the dialog below where it is important to accept the agreement and click Install:
If an Administrative installation was done, another reason could be that the prerequisites below were not installed before MindView was installed.
To resolve this issue, please download and install one of the following (depending on your computer’s processor, most likely x64):
Microsoft Visual C++ 2019 Redistributable
Finally, try to install MindView again.
If this doesn’t resolve the issue, please contact our support team by submitting a ticket: